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New Participant
July 9, 2021
Question

Changing the type of ringtone depending on how the call comes in

  • July 9, 2021
  • 2 replies
  • 1268 views

Having a different ring when a call comes directly to their phone, vs when it is comes through the mainline number that has a call que set up to go to multiple different people? (i.e. if someone were to call my direct line or my extension directly as opposed to calling the main business number that has a call que set for it to ring to four different people until someone answers it so that we would by the different type of ring?

2 replies

The First Step
July 10, 2021

I can see the feature request is open https://ideas.ringcentral.com/ideas/CUSTCOM-I-2721

The First Step
February 11, 2026

anyone know if this is a thing that is possible yet?

thank you.