The First Step

Question

Clicked Send (To Voicemail on Desktop APP) caller to Voicemail but Mobile APP Continued to Ring

Forum|Forum|3 years ago
September 21, 2022
3 replies
889 views

We have had a couple of users that have reported that they chose to send caller directly to voicemail using "To Voicemail" feature on the desktop APP, but call continued to ring on mobile APP and the caller ID was their own RingCentral name and number. Has anyone experienced this?

Mary-Community_Moderator

Community Manager

Hi @Mike Schimento, what happens when you try to answer the call from the app while sending it to voicemail from the desktop?

Author

The First Step

user is able to answer the call, I have one user who had it happen twice to her yesterday (9-21-2022), both calls were never presented to voicemail and appear in the logs as missed calls

Author

The First Step

Thank you