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RingCentral VIBE Royalty
Nov 3, 2021 3:02 PM UTC
Solved

Custom Answering Rules Options

I'm building a custom answering rule for a call queue used by one of our departments. This is a holiday schedule, actually.
Question is about the called number condition. Can I leave that blank, and then all calls hitting the queue will be handled per the rest of the custom rule?

Mary-Community_Moderator
Community Manager
Nov 3, 2021 3:05 PM UTC

Yes, that is what will what happen if you leave it blank.

2 replies

Mary-Community_Moderator
Community Manager
Community Manager
Nov 3, 2021 3:05 PM UTC

Yes, that is what will what happen if you leave it blank.

RingCentral VIBE Royalty
Nov 3, 2021 3:16 PM UTC

Thank you!
---All the available documentation explains what happens when I change the default, but I couldn't find anything that explained how the default setting works in a queue.