Dead air

2 replies
145 views

When we dial out there is no sound and we can’t hear if the customer answered or if it went to voicemail. (But sound does come through in the recording)

Calls going directly to voicemail on the customers end

phone

Problem Solver

Participating Frequently

Isolate the issue
try different endpoints
- deskphone?
- desktop app
- mobile app

try a different network
- home
- mobile data

Speak with support if you haven’t already

E

ed.gaunce

Author

The First Step

Thank you we seem to have a fair amount of issues with Ring but that being said we use it in a odd way.

This seems to be resolved with a combo of Windows updates clearing cache and manufacture updates

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