Default call handling for users with hotdesks

We have customer where their primary device is their desk phone.

Desk phones are also configured as hot desks.

Setting up a new user, and it seems their default call handling just rings the RingCentral App.

We would want it to ring the desk phone at the same time by default.

Also, it appears the user would need to have activated themselves and logged into a phone, before we can change this setting for them?

Hopefully I am missing something here.

We would just expect, set up new user

They login to any phone

Phone rings

Community Manager

Hi Tim, it is not possible to ring the deskphone and app simultaneously by default because the extension's deskphone needs to be set up first.

"Also, it appears the user would need to have activated themselves and logged into a phone before we can change this setting for them?"

Answer: This is also the standard process for activating a user's deskphone.

For feedback and feature requests, please submit them to our Ideas Portal at https://ideas.ringcentral.com/.

Community Manager

Hi Tim, it is not possible to ring the deskphone and app simultaneously by default because the extension's deskphone needs to be set up first.

"Also, it appears the user would need to have activated themselves and logged into a phone before we can change this setting for them?"

Answer: This is also the standard process for activating a user's deskphone.

For feedback and feature requests, please submit them to our Ideas Portal at https://ideas.ringcentral.com/.

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