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The First Step
Feb 21, 2022 8:36 PM UTC
Solved

Delay to greetings after caller selects extension voicemail box

I just set up my voicemail boxes with several "message only extension" group mailboxes with custom greetings which are accessible from the main company greeting (which is also a custom greeting--caller presses "1", "2", or "3", etc.). There is a long delay between the caller selecting one of the extensions and when that extension's greeting plays. It is almost 10 seconds, which seems unusually long to me.

Is there any way to shorten that delay?


Mary-Community_Moderator
Community Manager
Feb 22, 2022 3:37 PM UTC

The issue can be because of how the greeting was recorded. Please try to have the extension re-record the custom greeting. Here's a KB article on uploading or customizing an extension's voicemail greeting.

https://support.ringcentral.com/mvp/phone/call-handling-forwarding/setting-up-voicemail-greeting.html

5 replies

Mary-Community_Moderator
Community Manager
Community Manager
Feb 21, 2022 8:48 PM UTC

Hi @Mark Markus, is the extension's greeting customized?

Mary-Community_Moderator
Community Manager
Community Manager
Feb 22, 2022 3:37 PM UTC

The issue can be because of how the greeting was recorded. Please try to have the extension re-record the custom greeting. Here's a KB article on uploading or customizing an extension's voicemail greeting.

https://support.ringcentral.com/mvp/phone/call-handling-forwarding/setting-up-voicemail-greeting.html

mark-4The First StepAuthor
The First Step
Feb 22, 2022 5:36 PM UTC

That's not it. I recorded all the greetings and edited them with a .wav file editor so that there is no space in front of the greeting.

mark-4The First StepAuthor
The First Step
Feb 22, 2022 6:18 PM UTC

I figured it out. It was the file size I was uploading. Changed it to an mp3 and now it works fine. Thanks!

Mary-Community_Moderator
Community Manager
Community Manager
Feb 22, 2022 9:02 PM UTC

Thanks for letting us know how your issue was fixed.