delay when clicking to place or answer a call

Forum|Forum|4 years ago
October 20, 2021
5 replies
1925 views

Hello. When I try to place a call, it takes 15-20 seconds for anything to happen. It's like it doesn't register any clicks. It doesn't matter if I try to place the call from call history or manually typing the number (typing is fine) and clicking the call button. When an inbound call comes, I click the icon to answer the call and it takes 15-20 seconds to register. The call almost always goes to voicemail because it takes so long.

I've tried uninstalling and re-installing the app several times and nothing seems to help. This is my first time using RingCentral. Not fun so far, please help :(

phone

Best answer by erikbrown

@Lisa Focaccia yes, I figured it out. It all came down to Jabra's software. Once I uninstalled it, stopped using their dongle and just connected my headset through the native Bluetooth connection on my laptop it worked fine. Hope this helps out!

Mary-Community_Moderator

Community Manager

Hi @Erik Brown Please submit a Tech Support Case so your app can be checked.

L

lfocaccia

New Participant

hello @Erik Brown, I am having the same issue. Did you ever get this resolved?

E

erikbrown

AuthorAnswer

The First Step

@Lisa Focaccia yes, I figured it out. It all came down to Jabra's software. Once I uninstalled it, stopped using their dongle and just connected my headset through the native Bluetooth connection on my laptop it worked fine. Hope this helps out!

L

lfocaccia

New Participant

thank you! it seems my IT department also found my issue. We updated my audio drivers and mine is working now as well.

Mary-Community_Moderator

Community Manager

@Erik Brown Thanks for sharing this!