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Deskop App - Icon flashing or pop up on messages

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All i get is a red dot and no flashing or pop up messages or anything. curious why the flashing isn't happening on the app when i have it turned on within the notifications section. trying to make it easier to identify when there is an unread message.

ringcentral app

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see attached.

Mary-Community_Moderator

Community Manager

Hi Brian, are you using PC or MAC?

Author

The First Step

PC. i found the link from RingCentral on the solution and seemed it was already set to flash.

https://support.ringcentral.com/article/Configure-the-Behavior-of-the-RingCentral-App-Desktop-Icon-for-New-Messages.html

Author

The First Step

thats the issue though, it isnt working. when i opened the settings, all was previously set properly. i see no flashing or anything.

AuthorAnswer

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see attached.

Mary-Community_Moderator

Community Manager

Thank you! Can you please try to change New messages to All new messages?

Author

The First Step

ok that worked! one more question, is there any way to delete a chat completely vs individual messages?

Author

The First Step

and i mean if 2 people are messaging, you can remove individual lines of chat in that message but not the entire message with one button click.

Mary-Community_Moderator

Community Manager

There is no option as of now, but the Product Team is considering it. You may vote for this feature here.