The First Step

Dial-by-name feature - own prompt

2 replies
183 views

I would like to use my own recorded prompt in an IVR for the dial-by-name feature instead of the out-of-the-box system prompt “please enter the first 3 digit of the last name”. How can I do this?

ivr

K

KellyK

New Participant

I literally don’t understand how this is not an option, or at least create a standard prompt that is crystal clear about what the caller should do.

Mary-Community_Moderator

Community Manager

I literally don’t understand how this is not an option, or at least create a standard prompt that is crystal clear about what the caller should do.

Hi @KellyK

You can add your vote and feedback to this existing feature request here: https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48029846-customizable-dial-by-name-prompt. The more votes and comments it gets, the more visibility it has with our product team!

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