Disconnecting when connected to a VPN

5 replies
1958 views

I am using the desktop client and whenever I am on the VPN or connect during a phone call, it drops the call. Is there a fix for this?

phone

B

bjsvec

The First Step

You would need to work with your VPN provider. Is this a personal VPN or company? If company, you should explain the problem and ask if the VPN is setup as 'split tunnel' this is where the VPN is used to access company resources, but general internet traffic routes normally.

T

travis-johnson1

New Participant

Using a split tunnel would defeat the purpose of using a VPN connection in the first place. If you want to have your communications protected then you want the VoIP to pass through the VPN not around it. Is there a way to have RingCentral work through a VPN connection?

C

cglassy

Participating Frequently

USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

2018-05-17 It is possible that some folks do not understand what an actual Split Tunnel VPN implementation is ...https://docs.microsoft.com/en-us/windows/security/identity-protection/vpn/vpn-routing

J

john-ulban

New Participant

Anyone have any fix for this? As Travis states, we should not have to allow split tunneling to allow RingCentral to work properly.

R

robert-hynes

New Participant

I'm also looking for Ringcentral to fix so it can work with NordVPN... and no, it's not a question for the VPN or Microsoft. Please fix this RC.