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New Participant
November 17, 2017
Question

Disconnecting when connected to a VPN

  • November 17, 2017
  • 5 replies
  • 1932 views

I am using the desktop client and whenever I am on the VPN or connect during a phone call, it drops the call. Is there a fix for this?

5 replies

The First Step
November 17, 2017
You would need to work with your VPN provider.  Is this a personal VPN or company?  If company, you should explain the problem and ask if the VPN is setup as 'split tunnel' this is where the VPN is used to access company resources, but general internet traffic routes normally.
New Participant
May 18, 2018
Using a split tunnel would defeat the purpose of using a VPN connection in the first place. If you want to have your communications protected then you want the VoIP to pass through the VPN not around it. Is there a way to have RingCentral work through a VPN connection?

Participating Frequently
May 18, 2018
USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets 

2018-05-17 It is possible that some folks do not understand what an actual Split Tunnel VPN implementation is ...https://docs.microsoft.com/en-us/windows/security/identity-protection/vpn/vpn-routing   

New Participant
June 11, 2020
Anyone have any fix for this? As Travis states, we should not have to allow split tunneling to allow RingCentral to work properly.
New Participant
July 27, 2021

I'm also looking for Ringcentral to fix so it can work with NordVPN... and no, it's not a question for the VPN or Microsoft. Please fix this RC.