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New Participant
May 15, 2020 12:20 AM UTC
Question

Discrepancies between Call Log and Performance Reports

I'm seeing a discrepancy between the number of inbound calls in the performance report and what is in the call log. For example, in looking at a particular day, the call log shows 69 inbound calls whereas the performance report is 58. There is a 8-15 call discrepancy for each day that I've looked at.


I've looked at the call logs to see if I can isolate what calls aren't being included, but the performance report for the queue don't provide enough detail to figure out which calls are being filtered out.

2 replies

Oct 9, 2021 12:26 AM UTC

sorry for late reply, are you still having this problem?

New Participant
Nov 1, 2021 5:44 PM UTC

I am also having this issue