Do Not Accept Queue Calls

​@jasonnoel Wow! What a process to fix something they broke, but the customer has to jump through hoops to get a resolution. I’m glad you were able to get it resolved. I didn’t have the time or patience to keep going back and forth with support only to get suggestions that wouldn’t work. But I’ll keep this option in mind. Thanks!

I can confirm the same behaviour, we enabled the setting and it seemed to fix the issue on our side. We also don’t have the “accept queue calls control” option on our interface. Support did not have an answer for me on why the behaviour changed.

Hello, we saw the same issue today, the “ Accept Queue Calls” toggle became disabled for all our queue members, with the message  “This setting is managed by your company administrator “. In our case we were instructed by support to enable the permission “Phone System\Groups” in the Role assigned to the affected users. Doing this did resolve the issue for us.

However it’s utterly bizarre that there are now 3 different workarounds for the same issue. Our Ringcentral plan does not have a “Configure Delegates” feature or an “Accept Queue Calls Control” feature visible on our Role permission lists.

Hi Everyone,

First of all, thank you all for sharing your workarounds to help resolve this issue.

We’d like to let you know that this is a known bug in the platform, and our Solutions Engineers are actively working on a resolution. If you continue to experience issues even after trying the suggested workarounds, please submit a support ticket so our team can assist you further.

Thank you for your understanding and patience!

I’m having users report the same issue as well. Been happening since Wednesday. Case has now been submitted. 

Same issue here since sometime last week, support was clueless. Thank you ​@Alycia408628026 for the above, enabling ‘Configure Delegates’ resolved the issue. ​@Mary-Community_Moderator if you could please update here when this is resolved so we can roll back the Configure Delegates permission. Asked support for the same but they had no idea what I was requesting even after specifically referencing this thread.

Support ended up applying the fix that jasonnoel posted above. Now we’re working again. 

​@Mary-Community_Moderator Has this bug been formally resolved??? As of yesterday I can confirm we are still experiencing this issue and for the last 2 months we have been using the work around and by enable the permission “Phone System\Groups” in the Role assigned to the affected users. This is not ideal for the long run. 

Thanks!

Hi ​@jesperson,

I'm looking into this now and will update you here as soon as I have more details.