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The First Step
Aug 2, 2022 9:27 PM UTC
Question

FYI - RingCentral Desktop Phone App broken in Ventura

FYI - The RingCentral Desktop Phone App (which is not the same thing as the RingCentral App), is not yet compatible with MacOS 13 (Ventura). It will quit upon application start with an audio IO error. This has been tested on both Intel and Apple silicon, and both tested with clean builds on Beta 4. Hopefully they will have a new version out by the time of Ventura's release in the fall.

The RingCentral App works fine.

    5 replies

    Employee
    Aug 3, 2022 8:31 AM UTC

    We will look at it.

    Employee
    Aug 10, 2022 12:13 PM UTC

    Hello,

    could you please make a test with the latest beta?
    beta5.png

    ejacobsThe First StepAuthor
    The First Step
    Aug 10, 2022 1:17 PM UTC

    Same result. screenshot-2022-08-10-at-91428-am.png


    screenshot-2022-08-10-at-91514-am.png

    Happy to send full report log upon request.


    ejacobsThe First StepAuthor
    The First Step
    Aug 26, 2022 11:22 AM UTC

    FYI - same result with latest Ventura build released August 26 (22A5331f). Tested on both Intel and Apple silicon. Same crash record.

    Employee
    Aug 26, 2022 2:14 PM UTC

    Thank you very much.

    The issue is fixed in 22.3.1 release.