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The First Step
August 2, 2022
Question

FYI - RingCentral Desktop Phone App broken in Ventura

  • August 2, 2022
  • 5 replies
  • 786 views

FYI - The RingCentral Desktop Phone App (which is not the same thing as the RingCentral App), is not yet compatible with MacOS 13 (Ventura). It will quit upon application start with an audio IO error. This has been tested on both Intel and Apple silicon, and both tested with clean builds on Beta 4. Hopefully they will have a new version out by the time of Ventura's release in the fall.

The RingCentral App works fine.

    5 replies

    Employee
    August 3, 2022

    We will look at it.

    Employee
    August 10, 2022

    Hello,

    could you please make a test with the latest beta?
    beta5.png

    ejacobsThe First StepAuthor
    The First Step
    August 10, 2022

    Same result. screenshot-2022-08-10-at-91428-am.png


    screenshot-2022-08-10-at-91514-am.png

    Happy to send full report log upon request.


    ejacobsThe First StepAuthor
    The First Step
    August 26, 2022

    FYI - same result with latest Ventura build released August 26 (22A5331f). Tested on both Intel and Apple silicon. Same crash record.

    Employee
    August 26, 2022

    Thank you very much.

    The issue is fixed in 22.3.1 release.