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The First Step
Jan 14, 2022 8:42 PM UTC
Question

Hide Salesforce Contact and user RingCentral contacts to transfer calls

Hi, now that we have the RingCentral integration, we run into a problem, when customer calls and we want to transfer the calls internally, the only contacts we can see, are the salesforce contacts (party) but not the RingCetral contacts list, it anything that we can do to hide the salesforce contacts from the contact list.


Thank you


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3 replies

Mary-Community_Moderator
Community Manager
Community Manager
Jan 14, 2022 9:17 PM UTC

Hi @Lenin Garcia, I'll check if this is possible.

The First Step
Jan 16, 2022 6:21 PM UTC

Let me know if they found anything, thank you

The First Step
Jan 17, 2022 5:12 PM UTC

Also the warm transfer, it not enable on the integration