Question

Holiday Calendar

Forum|Forum|2 years ago
July 19, 2023
1 reply
1010 views

alexisturbe
The First Step

Hi,

I don't found a response at the simple question : "is it possible to configure a holyday rules or calendar for all my company (a lot of sites, IVR, call queue...) ?"

D

doug-5
The First Step
Forum|Forum|2 years ago
July 20, 2023

The way we do it ....

1 - Build an IVR named Holiday IVR and record a generic greeting " In observance of the holiday the office is currently closed.

2 - Build Custom Rules by Date and point them to the Holiday IVR

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