How can admin find and listen to another ext manually recorded phone call?

5 replies
4780 views

I am an admin and cannot find the other users to listen to the calls that they manually recorded. We do not have the automatic recording option with our plan.

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sarah-6Answer

New Participant

@Nate Goff Hello! I recently had this question too to view my users not just my own extension. So I found that on the Online Admin Portal. The automatic call recordings are set to auto-record just 1 extension (mine) so once I updated that to record my other user (see the image). Then from there, I was able to view all call recordings in the admin account under "Reports" > "Call Log" and then the little play button was then available for the calls thereon.

Mary-Community_Moderator

Community Manager

Hi @Nate Goff, if you are referring to On-Demand Call Recordings, check this KB Article.

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Nate62605628004

Author

The First Step

@Mary-Community_Moderator that works to listen to my own extensions calls. But how do I listen to other extensions calls?

Mary-Community_Moderator

Community Manager

@Nate Goff, you must go to your Admin Portal.

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sarah-6Answer

New Participant

@Nate Goff Hello! I recently had this question too to view my users not just my own extension. So I found that on the Online Admin Portal. The automatic call recordings are set to auto-record just 1 extension (mine) so once I updated that to record my other user (see the image). Then from there, I was able to view all call recordings in the admin account under "Reports" > "Call Log" and then the little play button was then available for the calls thereon.

Mary-Community_Moderator

Community Manager

Great idea, @Sarah Sinanan!

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