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The First Step
Aug 9, 2021 11:32 PM UTC
Question

How Can I Allow OGMs from Prompts Library to be assigned to individual user's extension's voicemail boxes?

I have a need to allow OGMs from Prompts Library to be assigned to individual user's extension's voicemail boxes. How can I accomplish that?

    1 reply

    Mary-Community_Moderator
    Community Manager
    Community Manager
    Aug 10, 2021 2:26 PM UTC

    Hi Mike, there is no feature to enable it automatically. You need to download the greeting from the Prompts Library and upload it in each extension's voicemail greeting. Here's a Knowledge Base Article on how to upload a voicemail greeting in an Extension.

    https://support.ringcentral.com/article/Upload-Recorded-Voicemail-Greeting.html