How can I disable the beep when using HUD feature so agents don't know their being monitored.We are not recording.

Forum|Forum|6 years ago
December 11, 2019
5 replies
1696 views

How can I disable the beep when using HUD call monitoring feature so they do not know they are being monitored . They are hearing a crackling sound when I click the monitoring button. We are just monitoring NOT recording . Help

hud

J

Jessica H.

Community Manager

Hi Patricia,

I checked around, and there is not a way to disable the beep at this time.

P

patricia-farmer

Author

The First Step

I know there will be a beep on the monitoring supervisors side but the agent shouldn't be hearing anything should they ? Our agents know they are being monitored because they either hear a clicking , faint beep or difference in call quality when we start to monitor? This doesn't seem right

M

Megan3291795020

New Participant

@Jessica-Community_Moderator bringing this back around because agents ARE hearing a beep on their end when they are being monitored. Are we not able to disable this so they don't know they are being monitored?

A

Anonymous

Hello @Megan Lalock, the faint beeping sound is normal. Disabling it is not available. However, we highly suggest posting this to our idea hub. Click HERE! Thank you.

J

jlondono

New Participant

Hi!

Bringing this topic back to life to see if anyone has found a way to turn off the beep, as agents are hearing it, which is not ideal.

Do you know @Jessica H. ?

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