Question
How can teams get access to company text messages/voicemails?
We're US users of RingCentral.
We're a small team and don't currently have a receptionist/secretary to handle calls. For the past few months, we have given each user their own username/password combination to sign into a dedicated extension on the RingCentral platform. We also supplement this with a shared login (via the now-defunct RC Phone App) to access voicemails and messages that come directly to the main company number so that nothing falls through the cracks if one team member happens to be busy.
My question is this - since the RC Phone App has been discontinued, we're no longer able to sign in to the shared call group extension to receive/respond to voicemails and incoming text messages that go to the main company number.
What's the solution to this? I'm sure this is a fairly common use case where a number of team members need to be able to monitor text messages and voicemails to a shared company number.
I'm at a loss, but desperately need to find a solution so that we can continue to use the workflow we've set up.
Is there any way to have multiple users signed into a single instance of the unified mobile app?
We're a small team and don't currently have a receptionist/secretary to handle calls. For the past few months, we have given each user their own username/password combination to sign into a dedicated extension on the RingCentral platform. We also supplement this with a shared login (via the now-defunct RC Phone App) to access voicemails and messages that come directly to the main company number so that nothing falls through the cracks if one team member happens to be busy.
My question is this - since the RC Phone App has been discontinued, we're no longer able to sign in to the shared call group extension to receive/respond to voicemails and incoming text messages that go to the main company number.
What's the solution to this? I'm sure this is a fairly common use case where a number of team members need to be able to monitor text messages and voicemails to a shared company number.
I'm at a loss, but desperately need to find a solution so that we can continue to use the workflow we've set up.
Is there any way to have multiple users signed into a single instance of the unified mobile app?