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The First Step
November 23, 2020
Solved

How do I forward my incoming faxes to someone else when I'm on vacation?

  • November 23, 2020
  • 4 replies
  • 1293 views

My direct phone number and direct fax number are the same. Is there a setting to make incoming faxes go to someone else when I'm on vacation?

    Best answer by Anirban2396911020

    See the below reference:

    https://support.ringcentral.com/article/9787.html

    This article provides instructions for Administrators on how to configure the Message Recipient feature of other Users to allow other Extensions to receive their respective voicemail and fax messages.

    4 replies

    The First Step
    November 23, 2020

    See the below reference:

    https://support.ringcentral.com/article/9787.html

    This article provides instructions for Administrators on how to configure the Message Recipient feature of other Users to allow other Extensions to receive their respective voicemail and fax messages.

    The First Step
    November 23, 2020

    Thank you!

    New Participant
    February 9, 2026

    That support link no longer directs to anything. What is the resolution for this?

    We’re having the same issue.

    Mary-Community_Moderator
    Community Manager
    Community Manager
    February 9, 2026

    That support link no longer directs to anything. What is the resolution for this?

    We’re having the same issue.

    Good catch, thanks for flagging this! Here’s the updated KB Support link you can check out: https://support.ringcentral.com/article-v2/How-to-create-and-assign-a-Fax-Only-Extension.html?brand=RC_US&product=RingEX&language=en_US