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The First Step
February 14, 2022
Solved

How do I record calls made from the Ring Central App?

  • February 14, 2022
  • 2 replies
  • 605 views

I integrate RingCentral into my CRM (Hubspot). When I make a call from my PC, Ring Central records my call and inputs the call into my CRM so other can hear it later. When I call from my phone using the Ring Central app, the call is not recorded. Is it possible to have calls made from the app on my phone recorded into my CRM?

    Best answer by Mary-Community_Moderator

    Hi @Ryan Dinley, you need to contact your CRM provider for this concern.

    2 replies

    Mary-Community_Moderator
    Community Manager
    Community Manager
    February 14, 2022

    Hi @Ryan Dinley, you need to contact your CRM provider for this concern.

    The First Step
    February 14, 2022

    Are you saying it is possible to record calls from the Ring Central app instead of desktop version?