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The First Step
Feb 14, 2022 6:27 PM UTC
Solved

How do I record calls made from the Ring Central App?

I integrate RingCentral into my CRM (Hubspot). When I make a call from my PC, Ring Central records my call and inputs the call into my CRM so other can hear it later. When I call from my phone using the Ring Central app, the call is not recorded. Is it possible to have calls made from the app on my phone recorded into my CRM?

    Mary-Community_Moderator
    Community Manager
    Feb 14, 2022 9:13 PM UTC

    Hi @Ryan Dinley, you need to contact your CRM provider for this concern.

    2 replies

    Mary-Community_Moderator
    Community Manager
    Community Manager
    Feb 14, 2022 9:13 PM UTC

    Hi @Ryan Dinley, you need to contact your CRM provider for this concern.

    The First Step
    Feb 14, 2022 11:38 PM UTC

    Are you saying it is possible to record calls from the Ring Central app instead of desktop version?