How do I stop getting phone calls even when I'm logged out of the RingCentral App on my iPhone?

Forum|Forum|1 year ago
May 19, 2025
3 replies
1332 views

I’m having this issue currently where even if I’m logged out I will still have a notification from Ring Central showing a call coming through. I’ve deleted and reinstalled the app and I still get calls, even when I’m not logged into the Ring Central app. I’m on iOS 18.5, It was happening on iOS 18.4 as well.

Crystal_

Community Manager

Hi @JoshNR,

Thanks for bringing this up.

It’s possible that your mobile number is set up as a forwarding number on your RingCentral extension. If that’s the case, incoming calls to your RingCentral number may still ring your mobile device directly — even if you’re logged out of the app.

To look into this further, could you please send me a DM with your account and contact details? I’d be happy to raise a ticket with our Support Team so they can investigate and help resolve this for you.

J

JoshNR

Author

The First Step

Hi @JoshNR,

Thanks for bringing this up.

It’s possible that your mobile number is set up as a forwarding number on your RingCentral extension. If that’s the case, incoming calls to your RingCentral number may still ring your mobile device directly — even if you’re logged out of the app.

To look into this further, could you please send me a DM with your account and contact details? I’d be happy to raise a ticket with our Support Team so they can investigate and help resolve this for you.

It only rings when I have the RingCentral app installed on my device. If I uninstall it, it will stop ringing every call. It only rings for a short second, but does show up and annoy me.

A

AceSRT

New Participant

Hi @JoshNR,

Thanks for bringing this up.

It’s possible that your mobile number is set up as a forwarding number on your RingCentral extension. If that’s the case, incoming calls to your RingCentral number may still ring your mobile device directly — even if you’re logged out of the app.

To look into this further, could you please send me a DM with your account and contact details? I’d be happy to raise a ticket with our Support Team so they can investigate and help resolve this for you.

It only rings when I have the RingCentral app installed on my device. If I uninstall it, it will stop ringing every call. It only rings for a short second, but does show up and annoy me.

Hi Josh,

I just had this issue and it appears that you can fix it by disabling the “Integrated calling” option under Settings > Phone in the RingCentral app. It will keep the calls from being integrated into your actual Phone app on the iPhone so RingCentral will only call using the app itself.

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