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New Participant
June 25, 2020
Question

How do you stop calls coming in to an active line? We have multiple calls at the same time so the Refused Call total is very high.

  • June 25, 2020
  • 2 replies
  • 217 views
How do you stop a call from coming in to a user whose line is already active? We are experiencing multiple calls at the same time which means that the Refused Call total is very high.

2 replies

Mary-Community_Moderator
Community Manager
Community Manager
June 25, 2020
Hi Nick,

Is the line assigned to the RingCentral App or on a desk phone?

New Participant
June 28, 2021

we would also like this feature. currently our users are on the phone and the extension call queues are pushing into the calls making it hard to concentrate on calls.