how to access call q voicemail

Hey, @Cara Moore - Have you tried the steps in this Knowledge Base article?
https://support.ringcentral.com/article/View-Call-Queue-Voicemails-in-RingCentral-Online-Account.html
Let me know if this helps - if not, we're glad to assist further or you can work with support directly.

ty for response. they are wanting to use dial in by their deskphone not tablet

You can call the extension of the call queue, and when the greeting plays hit *, enter PIN. Get the call queue extension under Call Queues when logged in as supeadmin.