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The First Step
Mar 25, 2021 6:08 PM UTC
Question

How to access Polycom VVX GUI via IP after Povisioning? Need Admin Password to make changes.

We used to be able to access the GUI for changes by going to:

EX: https://192.168.1.67/

1616695464280.png


This password was:
- 456
- 72227
- MAC Address?
- Secret URL ###: "admn803864912024pwd" from ---> https://voicemanager.businessconnect.telus.com/application/company/phones/803864912024/details

But not we cannot get in, has there been an update that has changed how to access it?

I know I can still perform a hard reset by following this KB: https://support.ringcentral.com/article/Third-Party-Polycom-Phone-Not-Accepting-Default-Password.html

But this is not the solution because once the phone is provisioned we cannot make changes.

Please advise as we have a client who is wishing to change some soft keys and we need to access this.

Thank you in advance,

JB

3 replies

Mary-Community_Moderator
Community Manager
Community Manager
Mar 25, 2021 8:29 PM UTC

Hi @Jacob, please reach out to our Technical Support Team regarding this. All of our Support numbers can be found here. You can also open a support case online here.

Joe Cache
RingCentral VIBE Royalty
RingCentral VIBE Royalty
Apr 1, 2021 7:13 PM UTC

789

Participating Frequently
Apr 1, 2021 8:50 PM UTC

yep, 789 if it's unlocked and the above passwords do not work.