The First Step

Question

How to assign and extension to transfer to

Forum|Forum|5 years ago
January 5, 2021
4 replies
449 views

I added a phone and line to our back office. However, it is assigned the extension 102, the same as the front desk phone. How do I assign a different extension to our administrator can transfer the call to one of the back desks?

extension

Mary-Community_Moderator

Community Manager

Hi Suzy,

Please tell us more. Would you like to assign the new phone line that you added to a different extension?

Author

The First Step

Yes, it currently has the same extension, #102, as the front desk. The other back office phone (a soft phone line) has an extension of 1.

Author

The First Step

Could you assign (763) 404-7238 to Ext 4?

Mary-Community_Moderator

Community Manager

Suzy, please send us an email at community.support@ringcentral.com. So we can help you set it up properly.