How to dial 3-digit extension directly and bypass the assistants

Forum|Forum|2 years ago
July 12, 2024
6 replies
448 views

I answer two separate phone lines for my bosses. When they try to dial each other directly, those internal calls also ring to me. How can we bypass them ringing to me so they can quickly connect with one another? Is there a way for us to set up a rule for all internal 3-digit calls to automatically route to the bosses and not the assistants? Thank you!

Best answer by Problem Solver

You can probably use 2VideoPro extensions to the same effect.
- Create a VideoPro user ext.
- click on it > Phone > Call rules & voicemail > Incoming calls > add number or coworker > add boss1
- do same for boss2.

When the 2 bosses want to speak to each other they would dial the VideoPro ext instead of the Licensed user ext.

Problem Solver

Participating Frequently

I would consider the following:
- create 2 call queues.
- boss1 is member of call queue1
- boss2 is member of call queue2

When the 2 bosses want to speak to each other they will dial the call queue instead of the user ext.

- can also decide whether to leave the call queues visible in the directory or unpublish them (if you unpublish them, the bosses will have to memorize the extensions of the queue, which is easy enough, and other staff won’t have visibility of the queues)

Problem SolverAnswer

Participating Frequently

You can probably use 2VideoPro extensions to the same effect.
- Create a VideoPro user ext.
- click on it > Phone > Call rules & voicemail > Incoming calls > add number or coworker > add boss1
- do same for boss2.

When the 2 bosses want to speak to each other they would dial the VideoPro ext instead of the Licensed user ext.

Mary-Community_Moderator

Community Manager

Fantastic response, @Problem Solver Keep up the great work - we need more members like you in our community!

@AmyLA1801 , if the solution was helpful, please consider marking it as the Best Answer.

A

AmyLA1801Author

New Participant

Thank you @Problem Solver - I will research both of your suggestions and figure out which works best for our team. Appreciate the help!

A

AmyLA1801Author

New Participant

Thanks for your help @Problem Solver !

The call queue solution didn’t work for us because every call my boss gets is routed to me first. We couldn’t figure out how to adjust that setting for internal vs external calls. So then we set up new VideoPro extensions and those worked!! Yes, we have to memorize more extension numbers now, but by adding them to the company contacts and assigning them extensions that are similar to their main number, it’s very easy for everyone to find them. Problem solved! 😁

Mary-Community_Moderator

Community Manager

Thanks for your help @Problem Solver !

The call queue solution didn’t work for us because every call my boss gets is routed to me first. We couldn’t figure out how to adjust that setting for internal vs external calls. So then we set up new VideoPro extensions and those worked!! Yes, we have to memorize more extension numbers now, but by adding them to the company contacts and assigning them extensions that are similar to their main number, it’s very easy for everyone to find them. Problem solved! 😁

Glad to hear this! 🙌

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