how to disable cover page for faxes

Forum|Forum|1 year ago
October 20, 2024
5 replies
362 views

I'm trying to disable fax cover sheet for faxes.
When I go to users->users with extentions (or templates->user settings)->select the user->Outbound Calls/Faxes->fax settings and go to Cover Page options, there's no "None" option to disable the cover sheet, there only 'Blank' option, but it doesn't disable cover sheet, it’s still present as the first page (it’s just blank). But I need to remove it at all.

cover page

Best answer by PhongVu

To send a Fax w/o the cover page using the Fax API, set the coverIndex to zero.

var body = {
      to: [{phoneNumber: RECIPIENT_NUMBER}],
      faxResolution: 'High',
      coverIndex: 0
    }
var FormData = require('form-data');
formData = new FormData();
formData.append('json', new Buffer.from(JSON.stringify(body)), {
    contentType: 'application/json'
});
...

Next time, please post questions relating to RingCentral platform API to the “Developer Platform, APIs & Integrations” category.

Problem Solver

Participating Frequently

what are you using to send the faxes?
In the admin portal you can select the Default cover page, as shown on your screenshots.
If you are sending the fax from the app - you can select what cover page to use:
Pic1 - default cover page is Birthday
Pic2 - can change it to None

E

emsowAuthor

New Participant

what are you using to send the faxes?
In the admin portal you can select the Default cover page, as shown on your screenshots.
If you are sending the fax from the app - you can select what cover page to use:
Pic1 - default cover page is Birthday
Pic2 - can change it to None

we don’t use ringcentral interface to send faxes, we’re sending it via ringcentral-api

Problem Solver

Participating Frequently

I hope @PhongVu can help you. He posts frequently on the developer platform side.
As is visible from my screenshot Blank and None are 2 different options, but for some reason you can’t select None as your default cover page in the admin portal.

PhongVuAnswer

Community Manager

To send a Fax w/o the cover page using the Fax API, set the coverIndex to zero.

var body = {
      to: [{phoneNumber: RECIPIENT_NUMBER}],
      faxResolution: 'High',
      coverIndex: 0
    }
var FormData = require('form-data');
formData = new FormData();
formData.append('json', new Buffer.from(JSON.stringify(body)), {
    contentType: 'application/json'
});
...

Next time, please post questions relating to RingCentral platform API to the “Developer Platform, APIs & Integrations” category.

E

emsowAuthor

New Participant

Thank you!
it was helpful

Sign up

Login with SSO

Login to the community

Login with SSO