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New Participant
Jun 28, 2022 11:52 AM UTC
Question

HOW TO INCREASE THE LIMIT OF 25 CALLERS WAITING IN MY CALL QUEUES?

Currently, the queues are limited to 25 callers waiting in line for the designated wait time of 15 minutes. I am aware of creating multiple queues to just keep it rolling over 2 queues, but it would be better if we can have more than 25 people waiting just in case it reaches that limit during the busy season?

2 replies

Jun 29, 2022 12:24 PM UTC

Hi @Keith Laran
Moving this to the user community for better reach since this might not be API specific

Mary-Community_Moderator
Community Manager
Community Manager
Jun 30, 2022 4:57 PM UTC

Hi @Keith Laran, there is currently no option to increase it. Please submit a feature request at https://ideas.ringcentral.com/.