Hello there,
Need some help configuring a call flow - I have a new flow. There is a hotline for printer support, after hours it will forward to general support. When it does forward to general support, it is just showing the caller ID calling the support. Is it possible to configure it such that it is showing the original queue (printer support) for the agents in the general support group?
I did a quite search about using over-flow, but I cant see that option though.