How to set the profile picture for a queue (Avaya) Cloud Phone App

Forum|Forum|4 years ago
February 1, 2022
3 replies
382 views

I would like to provide better visual signals for our different helplines so they can see which queue is ringing. How do I set the profile picture for a queue? I can set the profile picture for a contact but if I upload one for a queue it is only visible to me. I am an admin. We use the Avaya Cloud Phone App.

ringcentral app

Best answer by Mary-Community_Moderator

@Chris Waddington You may need to login on the app using the queue's extension.

Mary-Community_ModeratorAnswer

Community Manager

@Chris Waddington You may need to login on the app using the queue's extension.

C

chriswaddington

Author

The First Step

When I look at the call queue details in service.cloudoffice.avaya.com there is no email or password fields so I am stumped how to log on. Those fields are present in the config for general user extensions just not on the queue screens. I tired the phone number, extension and voicemail PIN but that did not work. Any ideas?

C

chriswaddington

Author

The First Step

Hi Mary, When I look at the call queue details in service.cloudoffice.avaya.com there is no email or password fields so I am stumped how to log on. Those fields are present in the config for general user extensions just not on the queue screens. I tired the phone number, extension and voicemail PIN but that did not work. Any ideas?

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