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New Participant
July 18, 2018
Question

How to stop system alert sounds that are heard on a phone call using the softphone app

  • July 18, 2018
  • 3 replies
  • 887 views

We are recent subscribers to RingCentral and still exploring the depth of possibilities as well as some of the shortcomings. We have had employees report that computer system alert sounds are clearly being heard by parties at the other end of a phone call using the softphone app. I've experienced this myself when talking to other employees. It is so distinct that I often confuse them with alerts generated from my own system.

Is there a setting we are overlooking or does anyone have an idea as to how to correct this short of disabling all alerts on an employee's system? Thanks.

    3 replies

    The First Step
    July 20, 2018
    Hey VASQUEZ,

    This is the first time I'm hearing of this happening with the softphone. I would suggest contacting Support so we can troubleshoot. Keep us apprised of the resolution!
    New Participant
    October 10, 2019
    Is there an answer to this question. Whenever I am on a ringcentral call and another call comes - I hear a system alert type of beep that mutes the call for a few seconds. Is there a way to disable this?


    New Participant
    January 8, 2021

    Did anyone get an answer to this?