The First Step

Question

How to turn off Ring Out and Turn on Direct

9 replies
1346 views

I am in outgoing calls on my computer app. Recently the app switched on the RingOut feature auto magically. I go in to the setting to direct dial and that feature is no longer there. How can I get it back?

ringcentral app

L

l.olson

Author

The First Step

I am on 10.1.2 I log in using my email which is linked to my direct number.

S

saadet.swift

The First Step

Hmm....what happens when you log in with your direct number?

L

l.olson

Author

The First Step

From the admin screen I had to deactivate the account and reactivate the account. Now it works!

S

saadet.swift

The First Step

Weird! It must have gotten stuck on the back end or something. Glad it's working now!

K

khakh

The First Step

this has happened to 3 different users for us. Might be worth looking into as we haven't found a resolution yet.

A

asya-yakobson

New Participant

Any update on this? The same issue

J

james-temple

New Participant

Also having same issue, some devices using the same line can switch, others cannot

S

saadet.swift

The First Step

Hey l.olson,

What version of the softphone are you on? How do you log into your extension? With a direct number or the main company number + your extension?

J

john-oliphant

RingCentral VIBE Royalty

Can confirm that disabling the account for a moment resolved this issue today on version 24.3.0.47527

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