HUD RingCentral Contacts Are Intermittently Missing

Hello ​@Julli

Please try these recommended troubleshooting steps.

1. Perform a Manual Refresh

Sometimes the HUD application relies on cached data and doesn't immediately "see" the updates made in RingCentral.

• Log Out Completely: Fully sign out of the HUD interface rather than just closing the window or tab.

• Clear Cache/Restart: If you are using the web-based version, clear your browser cache. If you use the desktop application, quit the program entirely and restart it.

• Log In: This action forces the API to re-sync and pull the most recent contact list from the RingCentral servers.

2. Verify Contact Visibility and Location

The HUD typically pulls from specific directories. If a contact is saved in the wrong category, it may not appear in your display.

• Check the RingCentral Web Portal: Log in to your account via a browser to view your master contact list.

• Review Contact Privacy: Ensure the missing contacts are not marked as "Private" or stored in a restricted sub-folder.

• Directory Alignment: Confirm that the contacts are saved in the main "My Contacts" or "Company" directory, as HUD is often configured to only sync with these primary folders.

If this didn’t help, please submit a ticket with Tech Support at https://support.ringcentral.com/new-case.html.