HUD showing Anonymous instead of employee name

3 replies
1894 views

HUD is only showing "Anonymous" and the extension instead of the employee name.

How do I get it to show the names again?

See below:

hud

Mary-Community_Moderator

Community Manager

@taiya-nah, would you please try to uninstall/reinstall your app? It could be a glitch in the system.

J

jswain

New Participant

This is occurring for at least one employee in my organization also. He sees "Anonymous" for a handful of his direct-reports in the HUD and cannot see them in the Contacts tab of RC Phone either. Uninstalling/updating/rebooting, etc. doesn't change anything for him...

Meanwhile, the affected extensions show up perfectly fine in HUD and contacts for other users.

O

onurcam

New Participant

Here is the solution that worked for me for anyone who runs into this issue:

Purge the data on RC Phone client from Settings>Support>Purge Data

This will clear the data on the user's machine and ask you to login again. Their contact information will be refreshed and you will be able to see the contact names again.

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