I can only hear prompt before my voicemail not actual voicemails

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All my voicemails are saying this instead of letting me hear the actual voicemail, "To accept press one to send a voicemail press two to hear the phone number press three".

phone

Mary-Community_Moderator

Community Manager

@Eryn Severino, to clarify, are you trying to access your voicemails? In which way are you trying to? Is it in the web portal, RingCentral app, or email?

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