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New Participant
January 10, 2022
Question

I've recently added a Yealink W60P phone to system, does anyone know how to make that the phone that rings when our main switchboard number is called? Thanks

  • January 10, 2022
  • 1 reply
  • 227 views
I've recently added a Yealink W60P phone to system, does anyone know how to make that the phone that rings when our main switchboard number is called? Thanks

1 reply

Mary-Community_Moderator
Community Manager
Community Manager
January 10, 2022

You have to assign the deskphone to an extension, then set the company call handling to route the calls to that extension. Follow the step by step KB links below:


First step: Assigning an unassigned phone to a user extension | RingCentral MVP

Second step: Setting up Company Call Handling and Operator extension | RingCentral MVP

  • This is where you can setup the company call handling to route calls to the extension.