Question

"If caller enters no action after the prompt played 3 times" - can this be edited to 1 loop only? it takes time to wait until connected to extension.

Forum|Forum|2 years ago
March 6, 2024
1 reply
259 views

orders-1
New Participant

Hello,

For IVR Settings.

"If caller enters no action after the prompt played 3 times" - can this be edited to 1 loop/time only? it takes time to wait until connected to extension.

W

welcome01
Participating Frequently
Forum|Forum|2 years ago
March 12, 2024

not possible. If your IVR prompt is telling callers to wait if they don't select any key, then you might want to edit it to say something like
"for all other enquiries press 9"
and route it to Sales.

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