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The First Step
Jul 28, 2022 8:16 PM UTC
Solved

In the Ring Central App in the actions drop down and in HUD, conference is not showing on anyone's app who is not a system admin. How do we get that to show so users can schedule a conference call?

Under HUD you should see conference. It is not listed. Under actions at the top of the app start a conference call is not an option.

Mary-Community_Moderator
Community Manager
Jul 28, 2022 8:45 PM UTC

Please check if the extension's permission "Organize conference" is enabled or checked.


screen-shot-2022-07-29-at-43605-am.png

First, you need to know what is the user's current role. For example, the user's role is Standard (International). Go to Admin Portal > Users > Roles. Select Standard ( International), then check the current permissions enabled. Under Features, "Organize Conference" should be enabled.



2 replies

Mary-Community_Moderator
Community Manager
Community Manager
Jul 28, 2022 8:45 PM UTC

Please check if the extension's permission "Organize conference" is enabled or checked.


screen-shot-2022-07-29-at-43605-am.png

First, you need to know what is the user's current role. For example, the user's role is Standard (International). Go to Admin Portal > Users > Roles. Select Standard ( International), then check the current permissions enabled. Under Features, "Organize Conference" should be enabled.



tganttThe First StepAuthor
The First Step
Aug 2, 2022 1:11 PM UTC

Yes that is what we did to fix it once we figured out it was in roles.