Inbound caller ID shows our outbound caller ID

Forum|Forum|3 years ago
December 29, 2022
2 replies
683 views

When a caller calls in and we transfer a call, it shows either our main number on the caller id or the person transferring the call. It does not show the original caller.

caller id

PhongVu

Community Manager

This seems a user question. Or are you developing an app?

C

ccarter

New Participant

If you have Poly phones, you can change the settings to where all transfers are blind and the caller ID of the original call will show on the other end. Go to settings - basic - preferences - default transfer type - select blind.

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