Skip to main content
New Participant
January 12, 2021
Question

inbound calls

  • January 12, 2021
  • 1 reply
  • 194 views

I am forwarding some of my calls to a contractor. i would like him to be aware that these calls are coming from my business, so he can answer accordingly. Is there a way to identify to him, that i am routing a customer to his attention from my business ? Right now, I believe only the customer phone number is appearing in the inbound mobile phone

    1 reply

    Mary-Community_Moderator
    Community Manager
    Community Manager
    January 12, 2021

    Hello Pete,

    As of now, there is no option to change it. Workaround is to have a three way call first before transferring.