Increase in Spam/Phantom Calls

5 replies
920 views

Our company has been experiencing an influx of phantom call in the last two weeks. We seem to be getting at least 5 a day if not more. The calls come through as normal, there is no indication that they might be Robo Calls. When we answer there is nothing on the other line. No noise or anything at all. Is anyone else experiencing this, or is there something that can be done to reduce this?

Mary-Community_Moderator

Community Manager

Hi Christa, where do you receive calls? Is it on the app or deskphones?

J

Jessica H.

Community Manager

Hi Christa,

I would recommend checking out our Robocall Mitigation option: https://support.ringcentral.com/article/Robocalls-Mitigation.html.

C

christaharter

Author

The First Step

I can try this but I am unsure if this will work as the phantom calls coming in do not have the "Suspected RoboCall" label on them.

C

christaharter

Author

The First Step

This unfortunately has not helped.

M

mike-norton

New Participant

We've seen the same issue... lots of calls with nobody there. It's been very frustrating for our sales team. It's been an issue with our Canadian phone number for a couple years now, and is becoming a major problem with our main US number now. Hopefully RingCentral gets this fixed fast...

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