Phone

Hi,I can't manage to Log In using my App on my phone, to be abble to receive work calls on my phone. I tried logging with the Express way, but when I open the link in the email I receive, it just loads with never bringing me to any website/page. And if I try to connect manually, it says that I have an authentification error.But I am abble to connect on my laptop with Google Chrome. So I know all my info to log in.The Facebook chat didn't want to help me with this one. And I tried to sent a Ticket, but I can't log in on the support website for the same error.I need this for work.Also, it used to work on my previous phone. I've changed of phone and now it doesn't want to work.I have a Samsung Galaxy S9.Thanks.

I am logged into my account online & I can't find text messages anywhere. I have both sent & received text messages via RingCentral. I see the "Messages" area where I can listen to voicemail & view incoming faxes. I cannot find text messages anywhere. I can view them in the app, but not while logged in on the website. HELP! Thanks!

I am trying to update our voicemail greeting and I have uploaded the recording by going to Users--> selecting the extension --> Messages --> Edit voicemail greeting. I have updated all of our extensions but when the number is called it still plays the old greeting.

Hi Team, when I login on my phone via ring central to join a conference, I do not hear audio but I can see the video. Please help.

Hello, I just spoke for about an hour with a Ring central support tech , because I want all my call to be forward to my cell and she tray and was ok now somebody call and when to voice messager what is wrong.

I'm currently experiencing two issues with fax. I've tried to speak to an agent via Live Chat but no real human agent is available after waiting over an hour :(1. My client tried to fax the document to us, he kept getting the 'line is busy' signal. (tried two different days) We have a separate fax number from the phone number and no other fax was received during those times, so not sure how the line could be busy.2. I faxed the PDF file from RC App to a government agency, but the recipient is saying that the received file appears almost whited out and would like me to replace the ink ?! I asked if they are using the traditional fax machine, she said they are also using the electronic fax.Would appreciate any help!

Can you schedule a conference call for a date in the future?

Has anyone noticed with the latest upgrade in Glip that when the presence indicator turns red when you are busy, once you are available, it does not automatically turn back to green to indicate you are free?

In the Polycom user guide for VVX business IP phones, it mentions using a Polycom wifi wireless network adapter to connect to a wireless network. Can any generic USB wifi adapter be used with the VVX 450 office phone, or do I actually need an adapter from Polycom? I currently have a Netgear AC600 Dual Band adapter. If this brand of adapter will work, how do I set it up for use with my phone? In the office phone user guide, it says to insert the wifi adapter (while the phone is on) and select Start. When I insert my Netgear wifi adapter, nothing happens. Does this mean that only the Polycom wifi adapter is compatible with my office phone?Thanks!

VOICEMAIL, ALL CALLS AFTER 12 ARE GOING TO VOICEMAIL AGAIN. I HAVE CHECKED ALL THE OPTIONS. It says we are open 24 hours a day so this should not happen.

I found that after updating the RingCentral Phone softphone app to version 20.1.0.38205, my HUD is empty and I am not able to add my team members back. Anyone else experience this? I'm hoping this is not happening with our ~400 users who are mostly working remotely.

Users upgraded last night to 20.1.0.38205 and now their previous options listed under HUD on the Ring Central Phone desktop app are gone and the Create button is greyed out

Why are the call options grayed out on incoming calls except for Answer and ignore? I can no longer send calls direct to VM.

Can someone tell me if I am missing something. In the new RC app, I cannot find a way to assign a name to a phone number. This seems about as basic as you can get. Am I missing something?

US AccountVersion: 20.2.1 (E. 5.0.12)Build: 20 (rev. f56a7ce5)150 UsersWe are trialing the new RingCentral App to potentially replace the RC Phone desktop app. I've noticed that for those users who have multiple lines, only one line is appearing under their profile. In our case, each line is configured differently, with one line stripped of most calling features. This means that the number that appears in their profile is not the one that should be used in most cases. In the older Desktop app, both phone lines were visible. Is this on a list of future improvements? Thanks.

Rincentral! You guys are great, but we are in huge need of an additional line or 2 for the conference call feature. We need it now more than ever and it's constantly busy and unavailable for our clients to dial into. Please help us in this crazy time in our world!!!

Despite having all capabilities via the RC App on my iPhone X, 13.2, it does not ring when my desktop rings.

I will be working from home sometime soon, but the only Internet connection I have comes from a Verizon Jetpack (wifi hotspot). As long as I purchase a USB-to-wifi adapter, will my Polycom VVX 450 office phone be compatible with this type of Internet connection? How would I go about setting up a connection between the USB adapter and my Jetpack? Also, does my office phone require that I use the same (static) IP address at all times? Thanks!

Can more than one person be logged into the mobile app (different devices) and be able to transfer a call? Or does one person need to be logged in as admin and the other create a new account with their user info?

How do I use RingCentral for telemedicine? A criterion is that the patient initiates the call. I would like to have an audio-visual connection.

I have had so many difficulties trying to set up something so simple. I just need the main line people call to have an option to press key 2 in order to be directed to our emergency line.Can someone please assist? I have looked over every article and nothing is working when we call the main number. Its letting us leave voicemails but not giving us the prompts to press now.

U.S. customer here. Lately, I've been getting text messages sent to our phone numbers. I don't remember setting this up and/or enabling it. 1) How do people get the impression they can text the number? 2) When they do text, where does the text go? I can't find them in the system anywhere! I only know I'm getting them because I get an email notification when one comes through.

Using RingCentral in the US, and software is updated to latest version.I am having issues with Apple Airbuds on a PC. I bought the Airbuds to give me some privacy since my wife is working from home and sharing my home office with me. I connected the Airbuds to my computer via bluetooth and set the RingCentral app to use them as my primary audio device. The RingCentral app kept the microphone turned on and prevented incoming calls until I switched the microphone and speaker back to my Sennheiser headset. The Airbuds work with everything else on my computer and incoming calls will ring on them, but I have to switch over to my Sennheiser headset to actually take a call.Anyone else having a similar issue or know a fix for this?

Why is there still no external contacts integration with RingCentral's Windows or web app (aka Glip)? This is a sorely missing feature such that without it the RingCentral Windows and web apps are quite crippled and certainly lacking as business-grade software. Can anyone in authority who may be monitoring this forum post a positive update on this matter for all of us, especially those of us who need to specify a business communication system to our clients?

I'm working from home via the mobile app. Is there a way to get all the calls forwarded to me without having the person dial my extension?