RingCentral App (Glip) - Presence Indicator dots

10 replies
791 views

Has anyone noticed with the latest upgrade in Glip that when the presence indicator turns red when you are busy, once you are available, it does not automatically turn back to green to indicate you are free?

ringcentral app

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ted-jaffe

Participating Frequently

Hi Laurie,
It's a know bug we are fixing in our next release. Should only happen once in a while. For now please set yourself back to green manually while we work to fix this.

Thanks for reporting it!
Ted

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laurie6838

Author

The First Step

Thanks for your quick reply Ted. :)

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Chris135153039

The First Step

It's a know bug we are fixing in our next release.

It's two weeks later. Any idea when we'll see a fix for this?

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ted-jaffe

Participating Frequently

Hi Chris, please check back end of next week (Feb 15th).

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paul-tortora

The First Step

This reply was created from a merged topic originally titled Bug: Desktop app: my status switches to "on call" and stays that way. I've experienced this several times in the past couple of weeks. I notice that my status is red and indicated "on call" after I've finished a phone call. It stays that way until I change it back to green.

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ted-jaffe

Participating Frequently

Hi All - we released some updates to address this issue this morning. Please try again and let us know if you encounter this issue again - thank you!

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sam-arora

New Participant

My problem is that my dot on Glip doesnt change to red when I am on a Ring Central call - why is that?

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ted-jaffe

Participating Frequently

Sam - can you DM me on the app? Lets trouble shoot this together - ted.jaffe@ringcentral.com