Phone

When will the RC APP on my MAC be able to sync in contacts.. so we can call them. Seems like a big missing feature. The RC App on my iphone has this. Without this feature on my desktop I have to have BOTH RC Desktop app and RC App (new) HELP!

I have a large group of employees using ringcentral on a mix of hotdesk deskphone, mobile or both.I also have a large group using incontact via a hotdesk deskphone.When a colleague using ringcentral only on a hotdesk polycom wants to put a call through to an agent, it is difficult for her to tell who is on the phone and who is not. This is made especially difficult by the fact that calling an agent via ringcentral will make the phone ring for that agent whether or not they are already on a ringcentral or an incontact call.How can:1. a receptionist know who is available to take a customer call2. a manager know if their team are available or on a ringcentral callWe are a UK company of 250 users using the ringcentral/glip app on mobiles and hotdesk polycom VVX501s.

I tried to copy/snipped a screenshot/image and paste it glip and does not work. I use to be able to do this. My RingCentral/Glip was just updated to 19.11.1 so I suspect that this is broken in this version. I know the image is in clipboard because if I paste it in word/outlook, it will work.Text copy&paste is working fine.

Service Plan:RingCentral ProBilling Plan:$22.99 for 1 monthPlease give concise instructions on how to retrieve voice recordings.

A user of ours tried to send a text message to a client, the client didn't respond, later when he spoke to the client, the client asked him why he called him so many times, so he realized that for every text message he got a phone call instead of the text message, is anybody else experiencing this problem, or does anybody know the reason?

UK, Motor Finance, It would be good if Mobile numbers could be assigned to outbound calls - This would increase the possibility of making contact with relevant parties when calling their mobile. We base most of our communication on Mobile numbers as the primary contact number and as such most people are likely to answer a mobile number when on caller ID than a Land line.

The latest desktop version eliminated the ability to sync outlook contacts, was this a mistake or is it being addressed?

I'm trying to build an automatic dialer for the collection team in our loans company.The basic flow I'm trying to implement is:a. Agent opens customer's accountb. Dialer starts placing calls by iterating through customer's phone numbers.c. Agent is notified in real-time on call status (e.g via Pusher)d. Agent picks up the phone when notified that call was answered on the recipient's endI started looking at RingOut as a way to accomplish this and ran into a couple of issues:a. According to docs (https://developers.ringcentral.com/guide/voice/ringout) polling call status should provide the current call status (for call, caller and callee). However, when I place a call, and I don't answer, the status I receive is Success for all three, which would indicate that both partie

Hi there - forgive me if this question has been asked before or needs to go to another area - but I am a new customer to RC and the only gripe I have is the fact that Missed Call notifications and Voicemail notifications have what I would say is "marketing material". For one our users -(large base) - to receive a "Earn up to $2500.00 for each business you refer to RingCentral" is obtrusive to our end users. I would think that there is a way to disable this. Please advise if there is or if this is on the radar.

I have been trying for 2 weeks to get our issue resolved with "customer support". We had several individual accounts/fax lines combined into a single account, keeping all the numbers the same. Now when one of our users try to send a fax via email, we get a return message that there are too many mailboxes and to log in to the account you are not using and delete your email address there. It seems like their system is still seeing the info from the old accounts and confusing it with the new account. Every call or chat to support always starts back at square one, describing the problem, sending screen shots, etc. and getting no where.

Hello RingCentral, it's disrupting and highly unprofessional when a call comes in while I'm on a call because of all the beeping and ringing. How long before you create a feature where I can say, "If you receive this recording that means I'm on another call right now." Recordings are ruined because of the ringing and beeping. Thank you.

My automatic call recording is turned on for all our extensions but there are no recordings. I looked in the call logs and they are blank. What happened to them??

1) UK ACCOUNT2) Case: 096827773)We are looking at the following call flow.Call rings through <COMPANY GREETING PLAYED>Rings #301 receptionist extension(If receptionist cannot answer or away from desk divert to <CALL QUEUE>.nb we don't want menus as we want a personalised service, and have older clients that can struggle with the menu options.ISSUE - After playing the company greeting in the above scenario Ring Central leaves a long silence before ringing the receptionist. The caller is confused as the line goes dead for 12 seconds.It appears Ring central is pausing for a telephone button to be pressed if a menu has been used.Proposed Solution :-Change the behaviour so that if no menu options are present REMOVE the gap waiting for a the response.Currently we are using the work around of having it forwarded to the main rec

Hello, can someone advise me on the best way to handle a single number at a location where the employee currently on-call can use the account. If the small pool of on-call employees all had the soft-phone installed on their smartphone and then only logged into the shared account when they were on call, would that be the best (most viable) solution?Apologies in advance if this is a silly/simple question - I've inherited admin RC service with no training.

need new iwatch to work with some type of app so that it can answer and make voice calls on its own

Many offices in our field turn off their fax machines over the holidays. I'd like to be able to do the same. Is there a way to temporarily disable incoming faxes for our account?

I keep having a fax fail, and it says due to there being too many pages. Does anyone know what the page limit is per fax?

Is there a way to have text messages from my team routed to another Ring Central user to cover while I am out on vacation?

Is there a way to view IM conversation history in the RC app (Glip) between two users from the Admin portal?

Trying to send fax to domestic number using (###) ###-#### format but fax is failing and RingCentral is showing foreign +## (##) ###### as attempted number

My companies primary internet provider is Comcast. We've been having on and off again issues with them recently so we had AT&T install a backup line for internet connectivity. Can any of the Ringcentral approved routers support two internet connection inputs and switch between them if it senses issues with the primary connection? I would like to avoid having to physically pull out the network cable and switch it in case I'm not at the office.

We are new to RC. My users are adding the RC Phone app to their cell phones.We are finding that when a users desk is called, his cell call is put on hold. We do want the calls forwarded to the cell phone just not to interrupt the existing call.

I see the message was 40 secs in length, but no sound. Speakers are turned on, RC sound is at max.

I'm trying to interface an existing Valcom V-2901A Universal Door Answering System with RingCentral. I connected it via a Cisco SPA122, but ended up frying the ATA because I was connecting two FXS ports together. Luckily I didn't damage the V-2901A.Valcom tech support said that the correct device for this application is their VIP-821A, which provides the FXO port the V-2901A is looking for and interfaces that to SIP. I've purchased one but am having trouble getting it registered on RingCentral. I added it as an existing device and got the SIP settings required by RingCentral, but the Valcom uses different terminology and has additional settings that aren't mentioned by RingCentral.The SIP settings that can be configured for the Valcom are:Phone number -- I think this is the RingCentral SIP User nameAuthentication Name -- I think this is the RingCentral SIP Authorization IDSecret -- I think this

We have just joined RingCentral and had our account set up today. We have been given a new telephone number, however we would like a non geographic business number. In the UK these will start 03 or 08 and we would ideally like a list to pick from. I'm unsure how we would go about this and need help so that we can begin using RingCentral.ThanksGeorge