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New Participant
Nov 9, 2021 10:30 PM UTC
Question

Internal extension ID not updating

When we have staff turnover we want to use the same extension numbers but change the name of the person at the particular extensions. I update the name in every place I can find but the old names still appear when you dial the extension.


Any help would be appreciated, thanks.

1 reply

Mary-Community_Moderator
Community Manager
Community Manager
Nov 9, 2021 10:50 PM UTC

Hi Deron, please create a ticket for this issue. Tech Support can check your web portal and see where the issue is. Submit a ticket here.