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New Participant
Aug 10, 2022 3:21 PM UTC
Question

Is there any way to have an alternate message for your voice mail w/o deleting the main message? Out of office, etc

Is there any way to have an alternate message for your voice mail w/o deleting the main message? Out of office, etc

    1 reply

    Mary-Community_Moderator
    Community Manager
    Community Manager
    Aug 11, 2022 7:36 PM UTC

    Yes, it is by creating a custom answering rule. Check the KB articles below on how to set it up.

    For main line; https://support.ringcentral.com/article/Adding-Custom-Rules-More-Option.html


    For extensions; https://support.ringcentral.com/article/How-to-access-the-advanced-call-handling-feature.html