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New Participant
Dec 3, 2025 3:30 PM UTC
Question

Limit templates in workflow builder

Is it possible to limit which Templates appear in Workflow Builder to the agents.  For Instance, the “SMS keyword auto-reply” template is one I’d like to not have available for any agent to use.  

    1 reply

    Mary-Community_Moderator
    Community Manager
    Community Manager
    Dec 3, 2025 3:58 PM UTC

    Hi ​@bheep, I recommend joining our Workflow Builder Group, where experts actively review questions like this. You can post your request there for more detailed guidance and potential feature updates. 😊