Logitech Headset not working on Phone App

8 replies
1400 views

My Logitech headset microphone is not working for the phone app.

has anyone had this happen before?

hardware

C

cockerill

Author

The First Step

It is not a bluetooth headset. My computer recognizes it as working. The settings in RC show that I have that microphone selected, but nothing is working.

C

cockerill

Author

The First Step

It shows that everything works, and then when I go into the settings, it is picking up sounds, and then when I make a call I can't hear anything, and when I go back to the setting, it can't hear the sounds again.

C

cglassy

Participating Frequently

2287 USA based users, 28 different sites, 3800 DID lines - all Polycom VVX500 phones

2018-12-19 You are welcome to follow our Bluetooth Issue tracking with RingCentral Mobile and Desktop App here

http://ringcentraladminusersgroup.org/faq/headsets.html

C

cockerill

Author

The First Step

I have tested there, and when I speak, it shows that it is picking up audio. But when I make a call, you cannot hear me.

R

rod-miller

New Participant

Have the same issue - I've used a Logitech headset for years without a problem - three to four weeks ago the headset stop working with the Ring Central Softphone app both on my computer and iPhone. Headset works perfectly otherwise - what's up Ring Central, what did your last update break?

M

mike-gustavson

Participating Frequently

Just chiming in that we have a number of users with different models of Logitech headsets, all working fine with RC on various machines.

C

cglassy

Participating Frequently

It may be not recognizing your app and the default sound input - check the settings gear in the RingCentral Phone APP