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The First Step
August 15, 2025
Solved

Max time before sent to voicemail

  • August 15, 2025
  • 2 replies
  • 254 views

When we set up our account there was a setting for max amount of time before being sent to voicemail. This was a different setting than the amount of rings in phone settings. We set it to 30 seconds. But its causing issues and we can't seem to find the setting anymore to change it.

Have they removed it in updates?

    Best answer by martintsankov

    if it’s not under user extensions > Phone then it must be under phone system > call queues > call handling & members > wait settings > maximum caller waiting time in queue 

     

    2 replies

    August 16, 2025

    if it’s not under user extensions > Phone then it must be under phone system > call queues > call handling & members > wait settings > maximum caller waiting time in queue 

     

    Mary-Community_Moderator
    Community Manager
    Community Manager
    August 20, 2025

    Hi ​@Ad54, if ​@martintsankov’s reply helped resolve your question, feel free to mark it as the Best Answer so others can easily find it too. 🙂